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PICAmob service procedure


The PICA-Service is designed to provide tied tenants and lessees, whose Landlord Pub Companies (1-499 pubs) are bound by the England & Wales Pub Sector Codes of Practice and the Pub Sector Scotland Code, with a dispute resolution service to hear complaints and, where appropriate make awards.

To view a list of signatory companies please click here.

It is a condition of the use of the PICA-Service that disputes must firstly go through the Pub Company’s internal grievance procedure and will not be able to proceed to the PICA-Service without having first undertaken this.

Once the Pub Company has conducted its internal investigation, the tenant/lessee will be able to register the dispute with the PICA-Service via an application form.

 The tenant will then be required to submit a submission of the facts of the dispute to PICA-Service.  This submission is limited in length so please ensure that prior to commencing with the PICA-Service that the procedure paper below is read in full.

The PICA-Service Panel reserves the right for all monetary awards to remain confidential.  Information regarding cases upheld will be made available to the public. It is advisable that all persons seeking to resolve a dispute with PICA-Service familiarise themselves with the PICA-Service procedure which details the terms and conditions of the service.